CRM Business Analyst
Effingham, IL Effingham, IL Full-time Full-time Estimated:
$62K - $78.
5K a year Estimated:
$62K - $78.
5K a year 3 days ago 3 days ago 3 days ago Since 1929, J&J Ventures has been a leader in Gaming and Amusements and a trusted partner.
Today, our focus remains steadfast:
to provide world-class service to help businesses succeed.
Our customers and our team members have been, and will always be, #1 priority.
We are looking to expand our workforce with team-oriented individuals with a positive mindset.
We offer competitive pay, benefits, vacation, PTO, paid holidays, and 401(k).
Job Summary The CRM Business Analyst will support the Lead Product Owner in managing and administration of one or more software products.
The ideal candidate is an enabler to digital transformation, driving new features, maintaining, and prioritizing the backlog of features to each software platform, gathering user/business requirements and business modeling, and possessing strong analytical skills.
To ensure success as a Business Analyst, you should possess extensive experience with software systems and the ability to work in a fast-paced environment.
Business Analyst's ensure that their expertise translates into optimized business operations.
Job Responsibilities Conduct regular meetings with users to maintain backlog of features and changes to the software.
Prioritize backlog of features for planning.
Create user stories and acceptance criteria for software changes.
Conduct interviews, surveys, and observations for gathering requirements.
Act as subject matter expert for multiple information technology systems.
Create and/or upload training manuals, policies, and procedures.
Manage projects and implementations, including roll out plan, developing and owning end-user training.
Regularly assessing user experience to identify ongoing improvements and training needs.
Ensure optimal performance of systems and products.
Central point of contact for all change requests and system alterations.
System administration responsibilities regarding user administration.
Understanding of Project Management techniques and project management tasks.
Support user base in questions and requests.
Other duties as assigned.
Education B.
S.
in Management Information Systems or similar field.
Qualifications and Experience Minimum 3 years' prior experience as a business systems analyst; or an equivalent combination of education and experience.
Strong organizational, project and time management skills.
Excellent verbal and written communication skills.
Excellent decision making and problem-solving skills, and ability to manage multiple projects simultaneously.
Solid team player with excellent interpersonal skills who possesses the ability to communicate effectively with peers, managers, and across departments.
Experience in performing system upgrades and ensuring successful integration.
Strong problem solver and critical thinker.
Proficiency in creating system profiles, allocating roles, and managing access.
Proven ability to develop and lead training sessions.
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This job generally operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The noise level in the work environment is low.
Physical Demands The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.
Travel Travel not required.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$62K - $78.
5K a year Estimated:
$62K - $78.
5K a year 3 days ago 3 days ago 3 days ago Since 1929, J&J Ventures has been a leader in Gaming and Amusements and a trusted partner.
Today, our focus remains steadfast:
to provide world-class service to help businesses succeed.
Our customers and our team members have been, and will always be, #1 priority.
We are looking to expand our workforce with team-oriented individuals with a positive mindset.
We offer competitive pay, benefits, vacation, PTO, paid holidays, and 401(k).
Job Summary The CRM Business Analyst will support the Lead Product Owner in managing and administration of one or more software products.
The ideal candidate is an enabler to digital transformation, driving new features, maintaining, and prioritizing the backlog of features to each software platform, gathering user/business requirements and business modeling, and possessing strong analytical skills.
To ensure success as a Business Analyst, you should possess extensive experience with software systems and the ability to work in a fast-paced environment.
Business Analyst's ensure that their expertise translates into optimized business operations.
Job Responsibilities Conduct regular meetings with users to maintain backlog of features and changes to the software.
Prioritize backlog of features for planning.
Create user stories and acceptance criteria for software changes.
Conduct interviews, surveys, and observations for gathering requirements.
Act as subject matter expert for multiple information technology systems.
Create and/or upload training manuals, policies, and procedures.
Manage projects and implementations, including roll out plan, developing and owning end-user training.
Regularly assessing user experience to identify ongoing improvements and training needs.
Ensure optimal performance of systems and products.
Central point of contact for all change requests and system alterations.
System administration responsibilities regarding user administration.
Understanding of Project Management techniques and project management tasks.
Support user base in questions and requests.
Other duties as assigned.
Education B.
S.
in Management Information Systems or similar field.
Qualifications and Experience Minimum 3 years' prior experience as a business systems analyst; or an equivalent combination of education and experience.
Strong organizational, project and time management skills.
Excellent verbal and written communication skills.
Excellent decision making and problem-solving skills, and ability to manage multiple projects simultaneously.
Solid team player with excellent interpersonal skills who possesses the ability to communicate effectively with peers, managers, and across departments.
Experience in performing system upgrades and ensuring successful integration.
Strong problem solver and critical thinker.
Proficiency in creating system profiles, allocating roles, and managing access.
Proven ability to develop and lead training sessions.
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This job generally operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The noise level in the work environment is low.
Physical Demands The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.
Travel Travel not required.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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