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Information technology specialist

Company Name:
Department Of Agriculture
U.S. citizens ; no prior Federal experience is required.
This opportunity is also open to Status eligibles under Announcement 15-ITS-019. Please refer to that announcement for details on open period, eligibility, and how to apply. Full-time Career/Career Conditional This vacancy is located in theTechnical SupportDivision. The Incumbent serves as an Information Technology Specialist who provides training, support, assistance and liaison serviced to customer agency personnel. The incumbent analyzes and resolves operational problems and monitors overall customer satisfaction rates. Click "Print Preview" to review the entire announcement before applying. Please refer to "Conditions of Employment." ITS offers alternative/flexible/telework schedules for eligible positions. The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
Perform server software installations. Perform server system administration and support including monitoring and restoring back-ups, Dynamic Host Configuration Protocol leases, and managing user accounts on domain to include adding, removing, and moving users on servers.
Provide user account support to include set-up and configuration (e.g., user profile, e-mail, printer access), and troubleshoot user account problems.
Provide training, support, assistance, and liaison services to customer agency personnel. Analyze and resolve operational problems and monitor overall customer satisfaction rates.
Work with senior specialists, customer agency managers, and staff in the selection, testing, and implementation of hardware and software based on user requirements and ITS policy.
Work with senior specialists to implement office moves and renovations that include tracking services through an automated service desk system. The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your r sum . Your application includes your r sum , responses to the online questions, and required supporting documents. Please be sure that your r sum includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
Rating : Your application will be evaluated in the following areas:
Ability to provide IT technical support.
Ability to work on multiple projects concurrently.
Ability to provide quality customer service to end-users to resolve IT related issues.
Ability to communicate orally in order to effectively represent a group of IT Specialists at conferences, meetings, and symposiums.
Ability to work in a team environment.
Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Best Qualified, Well-Qualified or Qualified depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral : If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.
To preview questions please click here. You must meet the following requirements by the closing date of this announcement.
For the GS-11 , you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Examples of specialized experience includes: Accomplishment of computer project assignments that required a wide-range of knowledge of IT support, deployment, and customer service requirements and techniques pertinent to providing IT customer support. This knowledge is generally demonstrated by assignments where you analyzed a number of alternative approaches and suggested responses to IT issues, problems, and concerns; AND Experience independently providing various information technology customer services and support such as providing user account support to include setup and configuration; performing systems administration and troubleshooting support; addressing, investigating, and resolving workstation security issues; performing installation and configuration of complex software; performing imaging, installation, and deployment of workstations and servers; and installation and deployment of peripherals.
For the GS-9 , you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Examples of such specialized experience includes: Accomplishment of computer project assignments that required a wide- range of knowledge of IT support, deployment, and customer service requirements and techniques; AND Experience assisting senior specialists with providing various information technology customer services and support such as providing user account support to include setup and configuration; performing systems administration and troubleshooting support; addressing, investigating, and resolving workstation security issues; performing installation and configuration of complex software; performing imaging, installation and deployment of workstations and servers; and installation and deployment of peripherals.
OR
You may substitute education for general or specialized experience as follows:
For the GS-11: A Ph.D. or equivalent doctoral degree or three (3) full academic years of progressively higher level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
For the GS-09: A masters or equivalent degree, or 2 full years of progressively higher level graduate education leading to such a degree. (In order to be creditable, education must be related to the position being filled with a major study of computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.) Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.
In addition to meeting specialized experience, applicants must also show proficiency in 1) attention to detail, 2) customer service, 3) oral communication, and 4) problem solving. _ITS has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
_The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
ITSprovides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin , either click the "Create a New Account" button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
You will be re-directed to ITS' CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to "My Account" to view and update your information, as necessary.
To complete , you must click the "Finish" button located at the bottom of the "Application Review" page.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at and/or the USAJOBS Help Desk. A complete application includes 1. A r sum , 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a r sum either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your r sum . We suggest that you preview the online questions, as you may need to customize your r sum to ensure that it supports your responses to these questions. Please view r sum tips.
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.
EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
Recommended Documents:
In addition, we recommend that you submit copies of the following:
OF 306 Declaration for Federal Employment
Performance Appraisal A copy of your most recent completed annual performance appraisal, dated within the 18 months, that includes the final rating. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status". We also recommend you opt to receive status change emails through USAJOBS by logging into "Notification Settings." Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate, or if your mailbox is full or blocked (e.g., spam blocker), you may not receive important communication that could affect your consideration for this position. - We may select from this announcement or any other source to fill one or more vacancies.
CONDITIONS OF EMPLOYMENT :
Subject to a 1-year probationary period is required (unless already completed).
Pass a pre-employment security investigation.
Must successfully complete a background investigation.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Obtain and use a Government-issued charge card for business-related travel.
Must be able to lift up to 50 pounds. !benefits.hms?orgId=81&jnum;=116685

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