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Technician II, Collections

Job
Summary:
Conduct donor health history screening to determine eligibility and complete donor phlebotomy procedures.
Perform blood drive support functions as assigned.
Demonstrate excellence in customer service and public relations to promote a positive, professional image of the American Red Cross Biomedical Services.
Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.
Responsibilities:
1.
Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines.
2.
Perform whole blood collection procedures (allogeneic, autologous, directed, therapeutic).
Performs donor health history screening procedures.
3.
Perform drive set-up, donor greeting, collection set labeling, processing and packing blood, and donor reaction care as assigned.
4.
Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance.
5.
Function with team effort to ensure efficient donation process focused on donor and sponsor expectations.
Maintain positive public relations to promote a professional image.
6.
May operate any ARC vehicle.
Operate assigned vehicle according to applicable regulations.
May perform vehicle checks and complete DOT paperwork per established protocol.
Perform vehicle loading and unloading as assigned.
7.
Complete required readings and training assignments by assigned deadline.
8.
Perform other related duties as necessary.
The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.
Scope:
Balance production, customer service and compliance on a daily basis, ensuring integrity of product and optimum donor experience.
As an integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism.
Competencies:
The duties and responsibilities mentioned in the job description are representative of the essential functions of the position.
The performance management system incorporates competencies which are identified, discussed and evaluated in order to meet operational milestones and which are tied to job families and titles.
Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.
e.
Project Leaders).
Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position.
Essential Functions/Physical Requirements:
Physical/Mental Requirements:
The duties above and below indicate the essential functions of the position.
Continuous and Frequent:
Obtain and record detailed information accurately on a computer.
Fine motor skills necessary to perform venipunctures and physical exams.
Show dexterity in handling and grasping blood collection equipment.
Ability to see well enough to perform venipunctures and other vision-oriented essential functions.
Perform highly repetitive work.
Ability to work variable hours and adapt to long, irregular hours and frequent schedule changes is required.
Process waiting donors pleasantly and efficiently.
Ability to sit or stand for long periods of time Ability to sit for extended periods in Donor Room and Health History, and drive and ride in a car for up to six hours.
Work in small enclosed health history booths with donors during registration, physical exams and health histories.
Repeatedly stoop and bend at the waist.
Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs Ability to lift boxes of blood and/or supplies occasionally (up to 55 lbs.
).
Ability to be flexible in the work environment and work style.
Occasional:
Lower backrest of lounge chair for reacting donor (up to 75-lbs.
maximum weight.
)Environmental Setting:
Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site.
Therefore the work site may determine the exposure level to be greater than or less than the below stated level.
This position is an exposure determination I in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills, and/or needlesticks.
As an Affirmative Action/Equal Opportunity Employer, well-qualified women, minorities, veterans and persons with disabilities are encouraged to apply.
Qualifications:
Documented satisfactory performance as Collections Technician I or the equivalent experience is required.
High school diploma or equivalent is required.
Medical assistant or phlebotomy training is preferred.
Customer service experience, effective verbal communication, and public relations skills are required.
A current valid driver's license and good driving record is required.
Basic computer skills desirable.
Excellent reading and comprehension skills.
Proficient in performing manual vital signs.
Availability to work variable hours, any day of the week, and to travel overnight for up to four consecutive nights.
Must obtain Washington state health care licensure after hire, as required by state directives.


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